# Anupam Gaur says an advance payment did not bring a worker
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The case file · CASE-254
Anupam Gaur says he paid Broomees an advance but did not receive a worker.
Broomees service · Anupam Gaur · Date: Review posted: “2yr” at capture
## Public account
Gaur says Broomees was not concerned about customers and reports that he personally paid an advance but did not receive a worker.
## Separate customer account: Shalini Bedi
Shalini Bedi describes a deep-cleaning team booking in Indore on 2025-11-03. They expected the agreed duty list, transparent charges, and a backup arrangement. They report that the profile information did not match the person who arrived, and the planned handover never occurred.
The chronology begins with a requirements discussion and booking request on November 1, 2025, followed by assignment and confirmation of the start window on November 2, 2025. The first scheduled service was on November 3, 2025; Shalini Bedi recorded the concern. On November 4, 2025, they contacted support and requested a remedy. The account references booking email, timestamped chat extracts, and a payment receipt as supporting material.
A coordinator offered to rearrange the next visit but did not address every point raised in Shalini’s message. A substitute was offered after escalation; Shalini says they ended the booking before the next scheduled visit.
This account was posted on 2025-12-28 and updated on 2026-01-04. The account updated the entry after receiving a support reply. Its outcome was last checked on January 18, 2026. The account also references similar questions about profile verification and schedule confirmation.
Sequence
## Timeline
1. November 3, 2025
### Additional customer account begins
Shalini Bedi describes a deep-cleaning team booking in Indore on 2025-11-03.
2. Review posted: “2yr” at capture
### Public account
Gaur says Broomees was not concerned about customers and reports that he personally paid an advance but did not receive a worker.
## Source
[LinkedIn comment on Karan Sawhney post](https://www.linkedin.com/posts/ikaransawhney_stayawayfrombroomees-broomees-share-7265761400856203264-neVH/)
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