# Smitarekha Rai recounts an advance payment without a service start

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3.  Smitarekha Rai recounts an advance payment without a service start

The case file · CASE-016

In a complaint-site listing, Rai says she paid an advance for domestic help, had no worker start by day 12, and was denied a refund.

Domestic help · Smitarekha Rai · Date: 11 October 2023

## The experience

Smitarekha Rai’s complaint-site listing, dated 11 October 2023, says she paid the full advance for domestic help. No worker had started by day 12, and a senior-citizen customer had to find help locally. The listing says Rai’s refund was denied and that contacting the founder did not resolve the matter.

## Separate customer-call account: Nisha Kapoor

The customer-call notes describe a full-time nanny-service arrangement in Hyderabad, with an experience date of 11 January 2023. Kapoor expected a screened worker, a confirmed start date, clear pricing, and a responsive coordinator. The notes report that the assigned worker arrived late, the duties differed from the sales discussion, and follow-up calls brought conflicting promises.

The chronology for this account begins with an enquiry and discussion of requirements on 9 January 2023. The worker profile and start date were confirmed on 10 January. The first service visit took place on 11 January, when Kapoor reported a mismatch. On 12 January, a request for a replacement or refund was escalated. The notes reference a booking confirmation, two chat screenshots, and a payment receipt.

A support executive acknowledged the complaint and promised an internal review, but gave no immediate resolution. After escalation, a partial refund was offered. The outcome was last checked on 12 December 2023. The account’s post is dated 15 December 2023 and was updated on 20 December 2023. The notes also link this account to two other customer accounts describing delayed replacements and unclear cancellation terms.

Sequence

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## Timeline

1.  October 11, 2023
    
    ### Complaint listed
    
    The listing describes the account as posted on 11 October 2023.
    

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## Source

[Consumer Complaints Court tag listing](https://consumercomplaintscourt.com/tag/broomees-india/)

More in the file

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