# butterchicken008 says prepaid service money was lost
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The case file · CASE-248
The commenter says they and friends lost money on prepaid Broomees service, with workers not replaced and no refund.
Broomees service · u/butterchicken008 · Date: Review posted: “10mo ago” at capture
## Public account
The commenter says they and friends lost money on Broomees, describes it as prepaid, and says workers were not replaced and there was no refund.
## Separate customer account: Rhea Bedi
Rhea Bedi describes a temporary nanny booking in Bengaluru on 2025-05-09. They expected a punctual start, the listed skills, and timely follow-up from the coordinator. They report that the assigned worker changed at short notice; Rhea says the replacement had not received the same instructions.
The chronology begins with a requirements discussion and booking request on May 7, 2025, followed by assignment and confirmation of the start window on May 8, 2025. The first scheduled service was on May 9, 2025; Rhea Bedi recorded the concern. On May 10, 2025, they contacted support and requested a remedy. The account references the profile shared before booking, a support-ticket transcript, and bank-transfer reference as supporting material.
The response proposed a service credit while the coordinator checked the attendance record. Rhea reports receiving a partial refund after several contacts with support.
This account was posted on 2025-06-27 and updated on 2025-07-07. A later update added the company’s response and left the earlier service description unchanged. Its outcome was last checked on July 18, 2025. The account also references another customer account about replacement timing and a separate note on billing explanations.
Sequence
## Timeline
1. May 9, 2025
### Additional customer account begins
Rhea Bedi describes a temporary nanny booking in Bengaluru on 2025-05-09.
2. Review posted: “10mo ago” at capture
### Public account
The commenter says they and friends lost money on Broomees, describes it as prepaid, and says workers were not replaced and there was no refund.
## Source
[Reddit comment](https://www.reddit.com/r/gurgaon/comments/1pbg855/comment/nrqech5/)
More in the file
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