# Chirag describes worker-skill concerns and an unfulfilled relocation request
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The case file · CASE-063
Chirag says assigned workers lacked the skills expected and repeated requests after moving within Pune did not result in a new placement.
Domestic help · Chirag · Pune · Date: Review posted 5 October 2025
## The experience
Chirag’s Trustpilot review, dated 5 October 2025, says the service initially worked, but assigned workers were not skilled and appeared not to have received training. After moving within Pune, Chirag requested a worker at the new location. They say repeated requests and reminder calls did not result in a placement, and they received only standard email responses. The reviewer says they had been a customer since May 2024.
## Separate customer-call account: Naina Anand
The additional case notes describe Naina Anand’s pet-care visit booking in Bengaluru, with an experience date of 10 April 2023. Anand says they expected a pre-service briefing, written pricing and continuity across shifts. Anand reports that the first visit began later than the confirmed window and that the duties discussed during booking were treated as optional.
The chronology begins with a requirements discussion and booking request on 8 April 2023. The assignment and service window were confirmed on 9 April. The first scheduled service took place on 10 April, and Anand recorded the concern. On 11 April, Anand contacted support and requested a remedy. The notes list an invoice, appointment messages and a note of calls placed to the help desk as supporting material. The response proposed a service credit while the coordinator checked the attendance record.
Anand says a credit was discussed, but the original payment question remained open. The outcome was last checked on 6 June 2023. The account was posted on 30 May and updated on 4 June 2023, adding the replacement offer while retaining the account of the first visit. The notes cross-reference two entries concerning delayed arrival notices in the same city.
Sequence
## Timeline
1. October 5, 2025
### Review posted
Chirag described worker-skill concerns and repeated requests for service at a new Pune location.
## Source
[Trustpilot review](https://www.trustpilot.com/review/broomees.com)
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