# chiraniaansh describes worker matching and replacement concerns

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The case file · CASE-090

chiraniaansh says the contact changed after payment, helpers were assigned without checking age, distance or skills, and refusing an assignment allegedly counted against the replacement allowance.

Domestic help · chiraniaansh · Date: Review posted 2025-06-13

## The public account

chiraniaansh says the contact changed after payment and helpers were assigned without checking age, distance or skills. The reviewer says refusing an assignment allegedly counted against the replacement allowance.

## Separate appended account: Zoya Anand

Zoya Anand’s appended account concerns a meal-prep service booking in Kochi on 7 July 2023. Anand expected an experienced match, notice before substitutions and a clear cancellation process. The service began as booked, but Anand says the scheduled follow-up visit was missed without advance notice.

The requirement discussion and booking request were on 5 July; the assignment and start window were confirmed on 6 July. Anand contacted support on 8 July for a remedy.

The notes list the profile shared before booking, a support-ticket transcript and bank-transfer reference. Support said it was reviewing the account notes and later sent a brief status update. The coordinator closed the ticket after a replacement was proposed; Anand’s later update says the matter remained unresolved.

The last check recorded for Zoya Anand’s account is 2023-08-17. The account was posted on 22 September 2023 and updated on 27 September with a payment-reference note. The notes cite a nearby-area report about a missed follow-up visit and disputed cancellation charge.

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## Timeline

1.  Review posted 2025-06-13
    
    ### Review posted
    
    The account appeared on 2025-06-13 on MouthShut review.
    

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## Source

[MouthShut review](https://www.mouthshut.com/review/broomees-review-spntmunumop)

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