# Pratikshya Pattnaik recounts a caller's worker identity claim

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3.  Pratikshya Pattnaik recounts a caller's worker identity claim

The case file · CASE-021

In a complaint-site listing, Pattnaik says she was told a worker was named Pooja, then received a call from someone claiming that name.

Domestic help · Pratikshya Pattnaik · Date: 13 December 2023

## The experience

Pratikshya Pattnaik’s complaint-site listing, dated 13 December 2023, says a worker introduced as “Pooja” worked for five days after Broomees shared the worker’s profile. On the fifth day, Pattnaik says an unknown caller claimed to be the actual Pooja. The listing frames this as a breach of trust.

## Separate customer-call account: Dev Khanna

The customer-call notes describe a full-time nanny-service arrangement in Mumbai, with an experience date of 20 October 2023. Khanna expected a screened worker, a confirmed start date, clear pricing, and a responsive coordinator. The notes say the assigned worker arrived late, the duties differed from the sales discussion, and follow-up calls brought conflicting promises.

The chronology begins with an enquiry and discussion of requirements on 18 October 2023. The worker profile and start date were confirmed on 19 October. The first service visit took place on 20 October, when Khanna reported a mismatch. On 21 October, a request for a replacement or refund was escalated. The notes reference a booking confirmation, two chat screenshots, and a payment receipt.

A support executive acknowledged the complaint and promised an internal review, without an immediate resolution. Following escalation, a partial refund was offered. The outcome was last checked on 12 December 2023. The account’s post is dated 15 December 2023 and its update is dated 20 December 2023. The notes link this account to two customer accounts describing delayed replacements and unclear cancellation terms.

Sequence

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## Timeline

1.  December 13, 2023
    
    ### Complaint listed
    
    The complaint-site listing is dated 13 December 2023.
    

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## Source

[Consumer Complaints Court tag listing](https://consumercomplaintscourt.com/tag/broomees/)

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