# Himani Gupta describes unanswered support after an all-rounder subscription

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The case file · CASE-053

Gupta says she paid about ₹14,000 for an all-rounder service and could not reach customer care or her relationship manager.

All-rounder service · Himani Gupta · Date: 4mo when collected

## The experience

Himani Gupta’s LinkedIn comment says she had been trying to reach customer care since that morning without a response. She says she had paid about ₹14,000 for an all-rounder service and that her relationship manager did not answer calls. The brief comment was displayed as “4mo” when collected. Gupta’s account is separate from the parent post author’s experience.

## Separate customer-call account: Jai Anand

The additional case notes describe Jai Anand’s driver-on-call booking in Chennai, with an experience date of 12 February 2025. Anand says they expected a verified profile, a confirmed arrival window and a single point of contact. Anand reports that an added charge appeared after confirmation and that the requested written explanation was delayed.

The chronology begins with a requirements discussion and booking request on 10 February 2025. The assignment and service window were confirmed on 11 February. The first scheduled service took place on 12 February, and Anand recorded the concern. On 13 February, Anand contacted support and requested a remedy. The notes list a service confirmation, call log and two photos of the attendance register as supporting material. Support said it was reviewing the account notes and later sent a brief status update.

Anand says they accepted a partial adjustment and arranged the remaining support independently. The outcome was last checked on 31 March 2025. The account was posted on 24 April and updated on 7 May 2025, with a timeline note added later. The notes relate it to support-channel messages about service continuity and supervisor callbacks.

Sequence

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## Timeline

1.  4mo when collected
    
    ### Comment posted
    
    Gupta described her subscription and attempts to reach support in a comment on Jayeeta M. Sarkar’s post.
    

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## Source

[LinkedIn comment on another customer’s post](https://www.linkedin.com/posts/jayeeta-m-sarkar-6944315_consumerawareness-customerexperience-delhincr-activity-7451946771276111872-XLvR)

More in the file

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