# An***** says a japa maid profile was not provided
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The case file · CASE-264
An\*\*\*\*\* says they booked a japa maid two months ahead, requested the profile a week before the start, and had not received it while hospitalised.
Japa maid · An***** · Date: Review listed on Chrome-Stats: 2025-01-02
## Public account
The review is reproduced in Chrome-Stats’ public listing of Google Play reviews. The original app is listed on [Google Play](https://play.google.com/store/apps/details?id=app.cybernauts.broomees). The reviewer says they booked a japa maid two months in advance and asked for the profile one week before the start, but had not received a profile while hospitalised. They report unsuccessful attempts to contact customer care and the relationship manager, and state an intention to seek return of the advance.
## Separate customer account: Uma Bedi
Uma Bedi describes a deep-cleaning team booking in Mumbai on 2023-01-01. They expected the agreed duty list, transparent charges, and a backup arrangement. They report that the assigned worker changed at short notice; Uma says the replacement had not received the same instructions.
The chronology begins with a requirements discussion and booking request on December 30, 2022, followed by assignment and confirmation of the start window on December 31, 2022. The first scheduled service was on January 1, 2023; Uma Bedi recorded the concern. On January 2, 2023, they contacted support and requested a remedy. The account references the profile shared before booking, a support-ticket transcript, and bank-transfer reference as supporting material.
The company offered a replacement window and asked for more time to review the charge. A substitute was offered after escalation; Uma says they ended the booking before the next scheduled visit.
This account was posted on 2023-03-07 and updated on 2023-03-15. The account updated the entry after receiving a support reply. Its outcome was last checked on February 13, 2023. The account also references another customer account about replacement timing and a separate note on billing explanations.
Sequence
## Timeline
1. January 1, 2023
### Additional customer account begins
Uma Bedi describes a deep-cleaning team booking in Mumbai on 2023-01-01.
2. Review listed on Chrome-Stats: 2025-01-02
### Public account
The review is reproduced in Chrome-Stats’ public listing of Google Play reviews. The original app is listed on \[Google Play\](https://play.google.com/store/apps/details?id=app.cybernauts.broomees). The reviewer says they booked a japa maid two months in advance and asked for the profile one week before the start, but had not received a profile while hospitalised. They report unsuccessful attempts to contact customer care and the relationship manager, and state an intention to seek return of the advance.
## Source
[Chrome-Stats Google Play review listing](https://chrome-stats.com/d/app.cybernauts.broomees/reviews)
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