# Karan Khanna: service or refund follow-up
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The case file · CASE-212
Karan Khanna says that after four months and multiple contacts, no one had taken ownership or provided either the service or a refund.
Broomees service · Karan Khanna · Date: Review posted: 1w (relative display at capture)
## Karan Khanna’s account
Karan Khanna said he had spent four months dealing with multiple points of contact, with no one taking ownership or providing either the service or a refund.
Review posted: 1w (relative display at capture). The public account is attributed to Karan Khanna.
## Separate account: Gaurav Bedi
Gaurav Bedi describes a temporary nanny booking in Bengaluru on 2025-05-21. Gaurav says they expected a punctual start, the listed skills and timely coordinator follow-up. They say the assigned worker changed at short notice and the replacement had not received the same instructions.
Their timeline records the requirement discussion and booking request on May 19, assignment and start-window confirmation on May 20, the first service and concern on May 21, and support contact and remedy request on May 22.
The source lists the pre-booking profile, support-ticket transcript and bank-transfer reference.
The response proposed a service credit while the coordinator checked attendance. Gaurav says they received a partial refund after several contacts.
Gaurav Bedi’s account was last checked on 2025-08-06. The account was posted on August 4, 2025; updated August 14, 2025. A later update added the company’s response and left the earlier service description unchanged. The supplied notes point to a separate customer account about replacement timing and another note about billing explanations.
Sequence
## Timeline
1. Review posted: 1w (relative display at capture)
### Source-post date
Karan Khanna says that after four months and multiple contacts, no one had taken ownership or provided either the service or a refund.
## Source
[LinkedIn comment on Vaibhav Agrawal post](https://www.linkedin.com/posts/vaibhav24agr_hiring-broomees-startupjobs-activity-7320068466449821696-JeQJ)
More in the file
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