# Karan Sawhney describes repeated nanny placement problems
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The case file · CASE-253
Karan Sawhney says successive nanny placements ended quickly, including a disputed identity substitution, and alleges threats and being blocked by customer care.
Nanny service · Karan Sawhney · Date: Review posted: 2024-11-22
## Public account
Sawhney says he sought a nanny for his nine-month-old child and, by the time of the post, the child had turned one without Broomees finding a suitable long-term caregiver. An initially shortlisted worker joined and left after a few days. After a 15-day wait, he says the company sent a profile for one person but a different person arrived on the joining day. That worker stayed for nine days and then left; no further worker joined. Sawhney says staff blamed an issue with his child, that he filed an FIR against two individuals, and that he was threatened and blocked by customer care.
## Separate customer account: Samar Bedi
Samar Bedi describes a physiotherapy aide booking in Mumbai on 2024-06-20. They expected a punctual start, the listed skills, and timely follow-up from the coordinator. They report that the first visit began later than the confirmed window, and duties discussed during booking were treated as optional.
The chronology begins with a requirements discussion and booking request on June 18, 2024, followed by assignment and confirmation of the start window on June 19, 2024. The first scheduled service was on June 20, 2024; Samar Bedi recorded the concern. On June 21, 2024, they contacted support and requested a remedy. The account references an invoice, appointment messages, and a note of calls placed to the help desk as supporting material.
The company offered a replacement window and asked for more time to review the charge. Samar reports receiving a partial refund after several contacts with support.
This account was posted on 2024-08-13 and updated on 2024-08-19. A later update added the company’s response and left the earlier service description unchanged. Its outcome was last checked on September 3, 2024. The account also references two entries concerning delayed arrival notices in the same city.
Sequence
## Timeline
1. June 20, 2024
### Additional customer account begins
Samar Bedi describes a physiotherapy aide booking in Mumbai on 2024-06-20.
2. Review posted: 2024-11-22
### Public account
Sawhney says he sought a nanny for his nine-month-old child and, by the time of the post, the child had turned one without Broomees finding a suitable long-term caregiver. An initially shortlisted worker joined and left after a few days. After a 15-day wait, he says the company sent a profile for one person but a different person arrived on the joining day. That worker stayed for nine days and then left; no further worker joined. Sawhney says staff blamed an issue with his child, that he filed an FIR against two individuals, and that he was threatened and blocked by customer care.
## Source
[LinkedIn post](https://www.linkedin.com/posts/ikaransawhney_stayawayfrombroomees-broomees-share-7265761400856203264-neVH/)
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