# kirandabas83 says a paid subscription brought no service
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The case file · CASE-080
kirandabas83 says a subscription was paid but no service was received, and says local colony maids would be preferable.
Domestic help subscription · kirandabas83 · Date: Review posted 2025-02-01
## The public account
kirandabas83 says they paid a subscription but received no service. The reviewer adds that local colony maids would be preferable. The source note identifies the handle as India with one review shown and records a verified-member badge on MouthShut.
## Separate appended account: Shalini Anand
Shalini Anand’s appended account concerns a live-in caregiver booking in Pune on 9 May 2025. Anand expected a trained worker, daily attendance updates and prompt escalation support. The service began as booked, but Anand says the scheduled follow-up visit was missed without advance notice. The initial requirement discussion and booking request were on 7 May; the assignment and start window were confirmed on 8 May. Anand contacted support on 10 May for a remedy.
The notes list the profile shared before booking, a support-ticket transcript and a bank-transfer reference. Support logged the issue and said a supervisor would call back; Anand says no callback arrived that day. The case was marked for follow-up.
The last check recorded for Shalini Anand’s account is 2025-07-22. The account was posted on 15 July 2025 and updated on 28 July with the escalation outcome and last-contact date. The notes cite a nearby-area report about a missed follow-up visit and disputed cancellation charge.
Sequence
## Timeline
1. Review posted 2025-02-01
### Review posted
The account appeared on 2025-02-01 on MouthShut review.
## Source
[MouthShut review](https://www.mouthshut.com/review/broomees-review-pqspuprounp)
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