# Moushmi Parmanik: recurring service fees
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The case file · CASE-221
Moushmi Parmanik, a prospective customer in Gurgaon, questioned recurring fees and says a representative responded aggressively when she asked what they covered.
prospective service enquiry · Moushmi Parmanik · Date: Complaint listed: 10/06/2025 (as displayed by Apple)
## Moushmi Parmanik’s account
Moushmi Parmanik, identifying herself as a Gurgaon resident considering Broomees, questioned the quoted recurring service fee relative to worker salaries. She said a representative responded aggressively when asked what monthly services justified the fee, and cited police verification and replacement. She also criticized transparency and customer-care professionalism.
Complaint listed: 10/06/2025 (as displayed by Apple). The public account is attributed to Moushmi Parmanik.
## Separate account: Ishita Bedi
Ishita Bedi describes a meal-prep service booking in Jaipur on 2025-02-12. Ishita says they expected an experienced match, notice before substitutions and a clear cancellation process. They say the profile information did not match the person who arrived and the planned handover did not occur.
The timeline records a booking request on February 10, assignment and start-window confirmation on February 11, the first service and concern on February 12, and support contact and remedy request on February 13.
The source lists an invoice, appointment messages and a note of calls to the help desk.
A representative acknowledged the report, requested the booking reference and said the local team would review it. The coordinator closed the ticket after proposing a replacement; Ishita’s later update says the matter remained unresolved.
Ishita Bedi’s account was last checked on 2025-03-27. The account was posted on April 6, 2025; updated April 16, 2025. The record was republished with a payment-reference note after the customer revisited the case. The supplied notes cross-reference entries about profile verification and schedule confirmation.
Sequence
## Timeline
1. Complaint listed: 10/06/2025 (as displayed by Apple)
### Source-post date
Moushmi Parmanik, a prospective customer in Gurgaon, questioned recurring fees and says a representative responded aggressively when she asked what they covered.
## Source
[Apple App Store review](https://apps.apple.com/in/app/broomees/id1561586333?platform=iphone&see-all=reviews)
More in the file
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