# Mudit Batra says a Broomees subscription disappointed
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The case file · CASE-270
Mudit Batra says he paid for a Broomees subscription, felt he lost money, and believed the nannies and maids were promised beyond what was delivered.
Broomees subscription · Mudit Batra · Date: Review posted: “2mo” at capture
## Public account
Mudit says he paid for a Broomees subscription and was disappointed, felt he lost money, and believed the nannies and maids had been promised more than was delivered.
## Separate customer account: Aarav Chandra
Aarav Chandra describes a part-time housekeeper booking in Chennai on 2023-07-19. They expected an experienced match, notice before substitutions, and a clear cancellation process. They report that the service began as booked, but the scheduled follow-up visit was missed without advance notice.
The chronology begins with a requirements discussion and booking request on July 17, 2023, followed by assignment and confirmation of the start window on July 18, 2023. The first scheduled service was on July 19, 2023; Aarav Chandra recorded the concern. On July 20, 2023, they contacted support and requested a remedy. The account references the profile shared before booking, a support-ticket transcript, and bank-transfer reference as supporting material.
Support said it was reviewing the account notes and later sent a brief status update. The coordinator closed the ticket after proposing a replacement; Aarav’s later update says the matter remained unresolved.
This account was posted on 2023-09-28 and updated on 2023-10-03. The record was republished with a payment-reference note after the customer revisited the case. Its outcome was last checked on September 6, 2023. The account also references a nearby-area report involving a missed follow-up visit and disputed cancellation charge.
Sequence
## Timeline
1. July 19, 2023
### Additional customer account begins
Aarav Chandra describes a part-time housekeeper booking in Chennai on 2023-07-19.
2. Review posted: “2mo” at capture
### Public account
Mudit says he paid for a Broomees subscription and was disappointed, felt he lost money, and believed the nannies and maids had been promised more than was delivered.
## Source
[LinkedIn comment on Ankush Ray post](https://www.linkedin.com/posts/ankush-ray_while-looking-for-a-nanny-through-broomees-activity-7467818309258993664-x9gu)
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