# Poorna Veturi: nanny refund after relocation

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3.  Poorna Veturi: nanny refund after relocation

The case file · CASE-235

Poorna Veturi says relocation prevented a nanny search after payment; a refund request was followed by 12 days without a refund or call.

nanny service · Poorna Veturi · Date: November 1, 2025 · Unresolved

## Poorna Veturi’s account

Poorna Veturi says they paid Broomees on November 1, 2025 for nanny services, then could not initiate the search because of relocation. They say they requested a refund on November 3 and, 12 days later, had received neither a refund nor a call. Veturi says emails to the company’s co-founders went unanswered. The post surfaced in Neeraj Garg’s public LinkedIn activity, where he had reacted to it.

Review posted: 11mo (relative display at capture). The public account is attributed to Poorna Veturi.

## Separate account: Kunal Bedi

Kunal Bedi describes a newborn-care helper booking in Noida on 2024-12-14. Kunal says they expected a pre-service briefing, written pricing and continuity across shifts. They say service began as booked but the scheduled follow-up visit was missed without advance notice.

Their timeline records the booking request on December 12, assignment and start-window confirmation on December 13, the first service and concern on December 14, and support contact and remedy request on December 15.

The source lists a work schedule, payment confirmation and escalation email.

A coordinator offered to rearrange the next visit but did not address every point. Kunal says a credit was discussed while their original payment question remained open.

Kunal Bedi’s account was last checked on 2025-02-09. The account was posted on February 19, 2025; updated February 25, 2025. An update added the replacement offer and retained the original account of the first visit. The supplied notes cite a nearby-area report about a missed follow-up visit and disputed cancellation charge.

Sequence

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## Timeline

1.  November 1, 2025
    
    ### Payment for nanny services
    
    Poorna says they paid Broomees on November 1, 2025.
    
2.  November 3, 2025
    
    ### Refund requested
    
    Poorna says they requested a refund two days after payment.
    

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## Source

[Neeraj Garg public LinkedIn activity](https://in.linkedin.com/in/geniousneeraj)

More in the file

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