# Shriraksha Acharya says a promised police verification report did not arrive
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The case file · CASE-051
Acharya says they had not received a promised nanny police-verification report after a month of service despite at least ten follow-ups.
Nanny service · Shriraksha Acharya · Date: 2w when collected
## The experience
Shriraksha Acharya’s LinkedIn comment says Broomees promised police background verification for a nanny, but she had not received the report after the nanny had worked for a month. Acharya says she followed up with the relationship manager at least ten times, received no proper response, had calls disconnected and was given incorrect estimated timelines. The comment was displayed as “2w” when collected. It concerns a household and service experience separate from the parent post.
## Separate customer-call account: Ishita Anand
The additional case notes describe Ishita Anand’s newborn-care helper booking in Ahmedabad, with an experience date of 22 April 2023. Anand says they expected a pre-service briefing, written pricing and continuity across shifts. Anand reports that the first visit began later than the confirmed window and that duties discussed during booking were treated as optional.
The chronology begins with a requirements discussion and booking request on 20 April 2023. The assignment and service window were confirmed on 21 April. The first scheduled service took place on 22 April, and Anand recorded the concern. On 23 April, Anand contacted support and requested a remedy. The notes list an invoice, appointment messages and a note of calls placed to the help desk as supporting material. The response proposed a service credit while the coordinator checked the attendance record.
Anand says a credit was discussed, but the original payment question remained open. The outcome was last checked on 6 June 2023. The account was posted on 30 June and updated on 11 July 2023, adding the replacement offer while retaining the account of the first visit. The notes cross-reference two entries concerning delayed arrival notices in the same city.
Sequence
## Timeline
1. 2w when collected
### Comment posted
Acharya described her follow-ups for the promised police-verification report in a comment on Khushboo Malhotra’s post.
## Source
[LinkedIn comment on another customer’s post](https://www.linkedin.com/posts/khushboo-malhotra-97483a168_i-rarely-write-negative-reviews-but-after-activity-7490997781235601408-OEHb)
More in the file
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