# Ya***** reports app and support access problems
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The case file · CASE-257
Ya\*\*\*\*\* says the app and service performed poorly, no helpline or contact number worked, and support staff said they could not help.
Broomees app and service · Ya***** · Date: Review listed on Chrome-Stats: 2026-10-06
## Public account
The review appears in Chrome-Stats’ public listing of Google Play reviews. Google Play is the marketplace identified by the listing; the original listing is at [Google Play app listing](https://play.google.com/store/apps/details?id=app.cybernauts.broomees). The reviewer says the app and service performed poorly, that no helpline or contact number worked, and that support staff said they could not help.
## Separate customer account: Tanmay Bedi
Tanmay Bedi describes a temporary nanny booking in Ahmedabad on 2025-02-24. They expected a punctual start, the listed skills, and timely follow-up from the coordinator. They report that the service began as booked, but the scheduled follow-up visit was missed without advance notice.
The chronology begins with a requirements discussion and booking request on February 22, 2025, followed by assignment and confirmation of the start window on February 23, 2025. The first scheduled service was on February 24, 2025; Tanmay Bedi recorded the concern. On February 25, 2025, they contacted support and requested a remedy. The account references a work schedule, payment confirmation, and a copy of the escalation email as supporting material.
The response proposed a service credit while the coordinator checked the attendance record. Tanmay reports receiving a partial refund after several contacts with support.
This account was posted on 2025-04-23 and updated on 2025-05-03. A later update added the company’s response and left the earlier service description unchanged. Its outcome was last checked on May 14, 2025. The account also references a nearby-area report involving a missed follow-up visit and disputed cancellation charge.
Sequence
## Timeline
1. February 24, 2025
### Additional customer account begins
Tanmay Bedi describes a temporary nanny booking in Ahmedabad on 2025-02-24.
2. Review listed on Chrome-Stats: 2026-10-06
### Public account
The review appears in Chrome-Stats’ public listing of Google Play reviews. Google Play is the marketplace identified by the listing; the original listing is at \[Google Play app listing\](https://play.google.com/store/apps/details?id=app.cybernauts.broomees). The reviewer says the app and service performed poorly, that no helpline or contact number worked, and that support staff said they could not help.
## Source
[Chrome-Stats Google Play review listing](https://chrome-stats.com/d/app.cybernauts.broomees/reviews)
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