Akansha Sharma reports nanny and support concerns

Public account

Akansha says nannies assigned to her were often unprofessional, inadequately trained, and sometimes unhygienic or unable to care for an infant. She says support went quiet for weeks after a replacement request and contacted her only when the subscription renewal was due.

Separate customer account: Zoya Bedi

Zoya Bedi describes an overnight elder companion booking in Pune on 2025-02-12. They expected a trained worker, daily attendance updates, and prompt escalation support. They report that the assigned worker changed at short notice; Zoya says the replacement had not received the same instructions.

The chronology begins with a requirements discussion and booking request on February 10, 2025, followed by assignment and confirmation of the start window on February 11, 2025. The first scheduled service was on February 12, 2025; Zoya Bedi recorded the concern. On February 13, 2025, they contacted support and requested a remedy. The account references a work schedule, payment confirmation, and a copy of the escalation email as supporting material.

Support logged the issue and said a supervisor would call back; Zoya says no callback arrived that day. The case was marked for follow-up.

This account was posted on 2025-04-23 and updated on 2025-05-06. The post was revised to add the outcome of the escalation and the date of the last contact. Its outcome was last checked on April 1, 2025. The account also references another customer account about replacement timing and a separate note on billing explanations.