Harsha Gautam reports a babysitter placement concern

Public account

Harsha Gautam says that after Broomees assigned a babysitter, cash and a watch went missing from his home. He says the worker acknowledged taking smaller cash amounts and using personal cosmetics. Gautam alleges that the worker was under 18 and had used an altered Aadhaar document. He says he contacted the company while at a police station but did not receive the response he sought, and asked Broomees to cooperate with the police investigation and address the claimed losses. The post was edited.

Separate customer account: Madhav Bedi

Madhav Bedi describes a live-in caregiver booking in Chennai on 2024-03-11. They expected a trained worker, daily attendance updates, and prompt escalation support. They report that the first visit began later than the confirmed window, and the duties discussed during booking were treated as optional.

The chronology begins with a requirements discussion and booking request on March 9, 2024, followed by assignment and confirmation of the start window on March 10, 2024. The first scheduled service was on March 11, 2024; Madhav Bedi recorded the concern. On March 12, 2024, they contacted support and requested a remedy. The account references booking email, timestamped chat extracts, and a payment receipt as supporting material.

Support said it was reviewing the account notes and later sent a brief status update. The case was marked for follow-up.

This account was posted on 2024-05-20 and updated on 2024-05-29. The post was revised to add the outcome of the escalation and the date of the last contact. Its outcome was last checked on May 10, 2024. The account also references delayed arrival notices in the same city.