Pankaj describes nanny placement failures and a refused refund

The public account

Pankaj describes the service as being for his wife, a new mother returning to work after maternity leave. He says the family paid a platform fee expecting quick placement, then encountered multiple nanny no-shows, late arrivals, communication problems and rude conduct. Pankaj says no service was ultimately delivered, the refund was refused, and the company sent vague emails and delays. He says the family was considering consumer-court action.

Separate appended account: Raghav Anand

Raghav Anand’s appended account concerns a newborn-care helper booking in Bengaluru on 7 July 2023. Anand expected a pre-service briefing, written pricing and continuity across shifts. Anand says the profile information did not match the person who arrived and that the planned handover did not occur.

The requirement discussion and booking request were on 5 July; the assignment and start window were confirmed on 6 July. Anand contacted support on 8 July for a remedy.

The notes list a booking email, timestamped chat extracts and a payment receipt. The response proposed a service credit while the coordinator checked attendance. A credit was discussed, but Anand says the original payment question remained open.

The last check recorded for Raghav Anand’s account is 2023-09-05. The account was posted on 29 August 2023 and updated on 6 September; the update added the replacement offer and retained the first-visit account. The notes associate it with other entries about profile verification and schedule confirmation.