Sonal S. reports intermittent household-helper attendance

Public account

Sonal says they paid an advance and hired a household helper. They report receiving help for only three days during the first 15 days, followed by 12 days without an arrival. They describe the relationship manager as unprofessional and say he laughed during follow-up. Sonal asks why they could not cancel a subscription that was not working for them.

Separate customer account: Omkar Bedi

Omkar Bedi describes a weekday home cook booking in Bengaluru on 2024-06-08. They expected the agreed duty list, transparent charges, and a backup arrangement. They report that A coordinator promised a same-day adjustment, but Omkar received different answers from two support channels.

The chronology begins with a requirements discussion and booking request on June 6, 2024, followed by assignment and confirmation of the start window on June 7, 2024. The first scheduled service was on June 8, 2024; Omkar Bedi recorded the concern. On June 9, 2024, they contacted support and requested a remedy. The account references a service confirmation, call log, and two photos of the attendance register as supporting material.

The response proposed a service credit while the coordinator checked the attendance record. A substitute was offered after escalation; Omkar says they ended the booking before the next scheduled visit.

This account was posted on 2024-08-20 and updated on 2024-09-01. The account updated the entry after receiving a support reply. Its outcome was last checked on August 10, 2024. The account also references posts discussing coordinator handoffs during the same quarter.