Shatakshi G. criticises upfront payment focus

Public account

Shatakshi says Broomees focused on collecting payment upfront rather than supplying worker profiles or demonstrating the service’s value, describing it as a very poor startup experience.

Separate customer account: Aditi Chandra

Aditi Chandra describes a driver-on-call booking in Jaipur on 2024-12-02. They expected a verified profile, a confirmed arrival window, and a single point of contact. They report that the assigned worker changed at short notice; Aditi says the replacement had not received the same instructions.

The chronology begins with a requirements discussion and booking request on November 30, 2024, followed by assignment and confirmation of the start window on December 1, 2024. The first scheduled service was on December 2, 2024; Aditi Chandra recorded the concern. On December 3, 2024, they contacted support and requested a remedy. The account references a work schedule, payment confirmation, and a copy of the escalation email as supporting material.

A representative acknowledged the report, requested the booking reference, and said the local team would review it. Aditi accepted a partial adjustment and arranged the remaining support independently.

This account was posted on 2025-02-12 and updated on 2025-02-18. The entry was first posted after the service week and was later expanded with a timeline note. Its outcome was last checked on January 21, 2025. The account also references another customer account about replacement timing and a separate note on billing explanations.